FAQ

Creating your Golden Plus Casino account is a straightforward process that takes just a few minutes. Simply click the "Sign Up" button on our homepage and fill out the registration form with your basic information, including your name, email address, date of birth, and preferred currency.You'll need to create a secure password and may be asked to verify your email address by clicking a confirmation link sent to your inbox. Make sure to provide accurate information during registration, as this will be important for account verification and withdrawal processing later.Once your account is created, you can immediately start exploring our game library. However, to make deposits and withdrawals, you'll need to complete the KYC verification process by uploading required documents. This is a standard security measure that helps protect your account and ensures compliance with gaming regulations.Remember to check the "I agree to terms and conditions" box and confirm that you're of legal gambling age in your jurisdiction before completing registration.

New players at Golden Plus Casino can claim an impressive First Deposit Match Bonus worth 100% up to €200 using bonus code WELCOME100. This means if you deposit €200, you'll receive an additional €200 in bonus funds, giving you €400 total to play with.The welcome bonus has a 30x wagering requirement on both the bonus and deposit amount, and you have 30 days to meet these requirements. The minimum deposit to qualify is €20, making it accessible for players with different budgets.This bonus works on both slots and table games, though table games may contribute differently toward meeting the wagering requirements. Slots typically contribute 100%, while table games like blackjack and roulette may contribute less.To claim your welcome bonus, simply enter the code WELCOME100 when making your first deposit, or contact customer support if you need assistance activating the offer.

Yes! Golden Plus Casino offers an exciting No Deposit Free Spins bonus for new players. Use bonus code NDB90SPINS to claim 90 free spins without making any deposit. This gives you a perfect opportunity to try our slot games and potentially win real money without risking your own funds.The free spins come with a 20x wagering requirement and are valid for 7 days after activation. They can only be used on eligible slot games, and any winnings from the free spins will be credited as bonus money that must be wagered before withdrawal.The maximum cashout from this no deposit bonus is €100, which is quite generous compared to many other casinos. This means you could potentially withdraw up to €100 in real cash winnings from your free spins.To claim this offer, simply register your account and enter the bonus code NDB90SPINS in the promotions section or contact our support team for assistance.

Golden Plus Casino supports a wide variety of secure payment methods to accommodate players from different regions. Popular options include major credit and debit cards (Visa, Mastercard), e-wallets like Skrill and Neteller, bank transfers, and various cryptocurrency options.Deposits are typically processed instantly, allowing you to start playing immediately after your payment is confirmed. The minimum deposit amount varies by payment method but is generally around €10-€20 for most options.Withdrawals are processed efficiently, with e-wallets usually being the fastest option (often within 24 hours), while bank transfers may take 3-5 business days. Card withdrawals typically take 1-3 business days depending on your bank's processing times.All withdrawal requests are subject to our standard verification procedures, and you may need to provide additional documentation for larger withdrawals. There are no fees charged by the casino for most deposit and withdrawal methods, though your payment provider may apply their own charges.

Wagering requirements determine how many times you must play through bonus money before you can withdraw any winnings. At Golden Plus Casino, different bonuses have different wagering requirements clearly stated in their terms.For example, our welcome bonus has a 30x wagering requirement on both the bonus and deposit amount. If you deposit €100 and receive a €100 bonus, you'd need to wager €6,000 (€200 x 30) before you can withdraw any winnings.Different games contribute differently toward meeting wagering requirements. Slots typically contribute 100% of each bet, while table games like blackjack might contribute only 10-20%. Live dealer games may have even lower contribution rates or be excluded entirely.You can always check your current wagering progress in your account dashboard, which shows how much you've wagered and how much remains to be completed. It's important to complete wagering requirements within the specified time limit, or the bonus and any associated winnings may be forfeited.

Absolutely! Golden Plus Casino is fully optimized for mobile play, whether you're using a smartphone or tablet. Our mobile platform works seamlessly through your device's web browser without requiring any app downloads.The mobile version includes all the same features as the desktop site, including access to our complete game library powered by KA Gaming and Pragmatic Play. You can make deposits, request withdrawals, claim bonuses, and contact customer support directly from your mobile device.Our mobile interface is designed to be user-friendly with easy navigation, quick loading times, and smooth gameplay. The games are optimized for touch screens and work well on both iOS and Android devices.Your account information and game progress sync automatically between desktop and mobile, so you can start playing on one device and continue on another without any issues. Mobile players also have access to the same promotions and bonuses as desktop users.

Golden Plus Casino features an impressive game library powered by two leading software providers: KA Gaming and Pragmatic Play. This partnership ensures you have access to hundreds of high-quality games with excellent graphics, engaging features, and fair gameplay.Our slot collection includes classic three-reel games, modern video slots with multiple paylines, and progressive jackpot titles where you can win life-changing prizes. Popular titles include various themed slots with bonus rounds, free spins features, and innovative mechanics.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also offer live dealer games that provide an authentic casino experience with real dealers streaming in real-time from professional studios.All games are regularly tested for fairness and use certified random number generators to ensure every spin and hand is completely random. You can try most games in demo mode before playing with real money, allowing you to familiarize yourself with the rules and features.

Yes, Golden Plus Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. Our licensing information is clearly displayed on our website, typically in the footer section, providing transparency about our regulatory status.We adhere to strict standards for player protection, including secure data handling, fair gaming practices, and responsible gambling measures. Our games are regularly audited by independent testing agencies to ensure they meet industry standards for randomness and fairness.Your personal and financial information is protected using advanced SSL encryption technology, the same security standard used by banks and financial institutions. This ensures that all data transmitted between your device and our servers remains completely secure.We also maintain segregated player funds, meaning your money is kept separate from operational funds and is always available for withdrawal when requested, subject to our standard verification procedures.

Know Your Customer (KYC) verification is a standard security procedure required by all licensed online casinos. At Golden Plus Casino, this process helps protect your account from fraud and ensures compliance with anti-money laundering regulations.You'll typically need to provide a government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and possibly proof of your payment method (front of credit card with middle numbers masked).The verification process usually takes 24-72 hours once you submit all required documents. Our team will review your documents and notify you via email once verification is complete. In some cases, we may request additional information or clearer copies of documents.While you can play games immediately after registration, completing KYC verification is required before you can make your first withdrawal. We recommend completing this process early to avoid any delays when you want to cash out your winnings.

Golden Plus Casino offers multiple ways to get help when you need it. Our primary support channel is live chat, available directly through our website. This provides instant access to knowledgeable support agents who can help with account issues, bonus questions, technical problems, and general inquiries.For non-urgent matters or detailed questions, you can email our support team at support@golden-plus-casino.com. Email support typically responds within 24 hours and is ideal for complex issues that might require detailed explanations or documentation.Our support team is trained to handle a wide range of topics, from basic account questions to technical troubleshooting and bonus clarifications. They can assist in multiple languages and are familiar with all aspects of our platform and services.Before contacting support, you might want to check this FAQ section, as many common questions are answered here. However, don't hesitate to reach out if you need personalized assistance with your account or have specific concerns.

Golden Plus Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits directly in your account settings, which will prevent you from depositing more than your specified amount.Session time limits help you manage how long you spend playing by automatically logging you out after a predetermined period. You can also set loss limits to ensure you don't lose more than you're comfortable with during any given timeframe.If you need a break from gambling, we offer temporary self-exclusion options ranging from 24 hours to several months. During this period, you won't be able to access your account or receive promotional communications from us.For players who need additional support, we provide links to professional gambling addiction resources and counseling services. Our customer support team is also trained to recognize signs of problem gambling and can provide guidance on available resources and self-help tools.